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Frequently asked questions

Here you will find the answers to our most frequently asked questions. We’d love to hear from you if there is anything else we can help with.

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What do you need help with?

  • What communications will I receive before the course?
      • As soon as you book via our website, the billing contact will receive a website order confirmation.
      • Your order will be reviewed by our Finance team and within 24 hours (Monday – Friday), the billing contact will receive an invoice or credit card receipt, depending on the method of payment selected.
      • Your order will also be reviewed by our Events team and within 24 hours (Monday – Friday), each attendee will receive an email confirming their seat on the upcoming course.
      • Two weeks before the course start date, each attendee will receive a ‘welcome’ email (for in person training) or ‘joining instructions’ (for virtual training), along with a couple of reminder emails. This email will confirm the venue address, trainer and any other important information.
      • All emails will come from Imparture’s main inbox – [email protected], so please ensure you add this email address to your safe contacts.
  • Do I need to do anything to prepare for the class?
      • Each attendee will receive a Skills Assessment via email two week’s ahead of the course start date. Please complete the questionnaire to help us provide the Trainer with your reasons for registering for the course. This will help them prepare and tailor the course for those in attendance where possible.
  • Do I need to bring anything with me on the day?
      • You may want to bring a laptop with you so that you are able to follow along with live examples and log-on to various platforms.​​Wi-Fi will be available free of charge.
      • For social media, digital marketing and google analytics courses, we also recommend you bring log in details to any company pages you manage.
      • We also recommend bringing a form of ID to public workshops incase of security checks when signing in at the venue.
  • How many other attendees will there be?
      • The average number of attendees is 8 depending on the topic area.
      • Imparture workshops are designed to create an intimate learning environment to enable one-to-one time with the trainer and healthy discourse amongst all in attendance.
  • Do I have to wear business attire?
      • There is no dress code; you can expect a relaxed learning environment.
  • Will I receive any certification after completing the course?
      • Yes, you will receive a certificate as proof of your attendance on the course. This will be sent to you 48 hours after the course via email.
  • Where will my training course take place?
      • All registered attendees will receive a ‘welcome’ email two weeks prior to the course start date. This email will confirm the final details for the training workshop, including the address of the confirmed venue.
      • Our venue choice is determined by the number of delegates registered for the course and subsequently, we don’t confirm venues more than two weeks before a class is due to take place. We like to keep our training sessions small with 8 delegates on average in attendance as this helps us to ensure an intimate learning environment and a space that is right for the confirmed number of delegates.
      • Please note, in some circumstances we are obliged to change the date of our courses and, as such, we recommend that you do not book travel or accommodation until you receive the welcome email.
  • What time should I arrive?
      • Please arrive between 9:30-9.45am; training will start promptly at 10:00am. Training will end at 4:30pm with a Q&A session until 5:00pm.
  • When will I receive the training materials?
      • Yes, you will receive access to all the training materials upon completion of your post training evaluation form.
  • How can I pay?
      • We accept payment via Credit Card, Debit Card, BACS, Cheque or Invoice.
  • Does Imparture charge for wire payments or payments online?
      • No, Imparture does not charge any additional booking fees but some services may be subject to local taxes such as, but not limited to, the United Kingdom value added tax (VAT).
  • Do you have any testimonials from past delegates?
      • We’re tremendously proud of the consistently positive feedback with testimonials featured on our course pages and also via Trustpilot.
      • Imparture has over 15,000 customers, ranging from large corporates and Government departments, to small businesses and start-ups. Our expertise covers all industry sectors, including B2B & professional services, consumer, FMCG, healthcare, media, technology and travel, amongst others.
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